Privacy Policy
CityDrive Rentals respects your privacy and is committed to protecting the personal data you share when using our services. This policy describes what information we collect, how we use and share it, and the choices and rights available to you. It applies to data collected through our website, mobile interfaces, reservation systems, and customer support channels for bookings in the United States. For questions about this policy or to exercise your rights, contact our Data Protection Officer at [email protected] or by mail at the address listed below. We recommend reading this policy before creating an account, making a reservation, or contacting customer support so you understand how we process your information and what safeguards we apply to protect it.
Information We Collect
When you make a reservation or create an account, we collect information necessary to provide the service and ensure safety. This includes contact details such as name, email address, phone number, and billing address; booking details like pickup and drop-off addresses, dates, and vehicle preferences; payment information processed by our payment provider; and government-issued identification details when required for verification or insurance purposes. We also collect technical data including device information, IP address, and transaction logs to operate and secure our services. During roadside assistance or support calls we may record notes needed to resolve the issue. When you interact with our website we use cookies and similar tracking technologies to remember preferences and improve functionality. We limit collection to data relevant for completing bookings, preventing fraud, providing support, and meeting legal obligations. We do not sell personal information to third parties for direct marketing purposes.
How We Use and Share Information
We use the information we collect to operate and improve our services, including processing reservations, arranging vehicle pickup and delivery, billing and payment processing, providing roadside assistance, and communicating updates about your reservation. We share data with trusted service providers who perform services on our behalf, such as payment processors, insurance partners, roadside assistance vendors, and fleet maintenance providers. These partners are contractually bound to handle data securely and only for specified purposes. We may disclose information to comply with legal obligations or to respond to lawful requests by public authorities. For safety and fraud prevention we may share limited information with law enforcement or industry partners when necessary. When required for operations, we may provide aggregated or anonymized data that does not identify individuals. If another company acquires CityDrive Rentals or its assets, personal data may be transferred as part of that transaction with notice to affected users when appropriate.
Cookies and Tracking Technologies
We use cookies and similar technologies to support essential site functionality, remember your preferences, analyze site usage, and deliver content relevant to your interests. Cookies fall into categories such as strictly necessary, performance and analytics, and functional preferences. You can manage cookie choices using the cookie banner available on our site or through your browser settings. Disabling certain cookies may impact site features like saved reservations or personalized interfaces. We partner with analytics providers to measure site performance and improve user experience. These providers may use persistent identifiers to recognize your device across sessions. Our cookie banner explains categories, and you can accept or reject non-essential cookies. For more detail about the specific cookies in use and their purposes, contact [email protected] and we will provide a current list of active cookies and third-party trackers.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information. These include the right to access the personal data we hold about you, correct inaccuracies, request deletion where permitted by law, and request restrictions on processing. You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting [email protected]. For account holders there are in-account settings to update contact information and preferences. To request data access or deletion, provide sufficient information to verify your identity so we can respond securely. We will respond to verifiable requests within applicable timeframes and advise if we need additional information to process the request. If you are unsatisfied with our response, you may lodge a complaint with a relevant data protection authority in your region.
Data Security and Retention
We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect it from unauthorized access, disclosure, or misuse. Access to personal data is restricted to employees and service providers who need it to perform their job duties. We use encryption for data in transit and where practical for stored data. While we strive to protect information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal or regulatory obligations, resolve disputes, enforce contracts, and support legitimate business operations. Retention periods vary by data type and regulatory requirements; for example, transaction and billing records are retained for tax and audit purposes, and records related to safety incidents may be retained longer to meet legal obligations. Contact [email protected] for details about retention schedules applicable to specific data types.
How to Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or want additional details about our data practices, contact our privacy team at [email protected] or by mail at: CityDrive Rentals, Attn: Privacy Team, 123 Market St, Suite 400, San Francisco, CA 94103, USA. For urgent matters about account security or roadside assistance, call our support line at +1 415 555 0123. We will review and respond to inquiries in a timely manner and provide assistance to help address concerns about your personal data.